terms and conditions

SERVICE AGREEMENT

360 Home Photography (360)is committed to providing top quality services & customer support in a timely & friendly manner. In order to ensure that we can continue doing so, we need to be confident that our clients understand and agree to our company’s service agreement.

By placing an services from us, you agree to the following terms:

Scheduling and Turnaround Times

"Work" hereafter refers to any photography, videography/videos, and anyother artistic and intellectual property created for Client by 360 Home Photography(360). 360 requires a minimum turnaround time of 24 hours for photos, and 72 hours videos, floor plans, and panoramas. This time commences from the time we have completed the work on-site. Weekends or holidays are not counted; turnaround times shall apply only to business days/hours. For example, if we agree to shoot a property on a weekend or holiday, we will commence the turnaround timing on the first business day that follows. Client understands that the turnaround times cannot be changed unless agreed upon in writing by 360. If time permits and 360 agrees to expedite the work in less than the original agreed upon time, then a premium may be charged. If a return trip is requested, such as for twilight photos, the turnaround time is reset upon completing the shoot on the return arrival to property. (For example, if we arrive to a property to shoot photos at 3pm and finish the shoot at 5pm, Client will receive those photos at 5pm next day. However, if Client requests a return trip for twilight photos, for example, and360 returns to the property at 8pm and finishes the shoot at 9pm, then those twilight photos will be ready by 9pm the next day.) Feature sheets are printed and picked up 48 hours only after client agrees to design/layout.

The Shoot
If 360 arrives to the property and does not have access to shoot the property (whether via lock-box or agent/owner) within a reasonable time (5-10 minutes) or if the property is not ready or available to be photographed, Client will be charged $60 plus travel (see “Travel” below). Unless specifically requested by the client, 360 will assume discretion in selecting which rooms or views to photograph. if the room was not staged up and the client still wish to have the pictures taken, 360 will follow the order. 360 will not wait the client to move things around during the shooting.

Retake pictures will be charged for $60+HST plus Travel.

Preparing for the Shoot

What should we do to prepare the home for photography?

Please keep in mind that the photographer's schedule does not allow for him to spend time tidying the house or moving pieces of furniture. It is up to you or the homeowner to ensure that the home is photo-ready.

IF THERE ARE PETS IN THE HOUSE, ENSURE THAT THE OWNER IS HOME TO KEEP THEM UNDER CONTROL AND OUT OF THE WAY.  IF THE OWNER WILL NOT BE HOME, THE PHOTOGRAPHER WILL NOT ENTER A HOUSE WITH A DOG INSIDE, UNLESS WE KNOW THAT THE DOG IS LOCKED IN A ROOM.  A CANCELLATION FEE WILL APPLY IF THE PHOTOGRAPHER ARRIVES AT THE SITE, BUT THE HOME CANNOT BE PHOTOGRAPHED DUE TO THE PRESENCE OF A DOG.

Cars should be removed from the driveway BEFORE THE PHOTOGRAPHER ARRIVES.  This will allow him to take the exterior front photos first.

In order to comply with TREB rules and regulations, it is best to have your tour photographed BEFORE the For Sale sign is installed.

Avoid having tours shot on garbage day.

Turn on overhead lights and open curtains.  If you do not wish to have family portraits in the pictures, for privacy reasons, please remove them before the photo shoot.  If it is a very bright day, and you prefer to have the curtains drawn, please do so before the photographer arrives.

Remove dish towels hanging on the oven door.

Beds should be made.

Most importantly, remove clutter.

PLEASE ENSURE THAT THE HOME IS ACCESSIBLE TO THE PHOTOGRAPHER AT THE SCHEDULED TIME.

Animals

360 has the right to cancel the shoot if dangerous animals are not properly contained on the premises of the property. Client will be charged $60 plus travel in such a case.

Travel

Long distances service change of $20 will be applied if the houses address is in Newmarket, Brampton, Mississauga, Ajax, Pickering, or more than 30km away f rom our office location between High Way 7 and Bayview.  

Pricing

Pricing as per 360 website. Additional work above and beyond menu pricing on website at $80/hr. 360 may update it’s pricing at any time without notice. Most up to date pricing available at www.360homephotography.com

Payment

360 will only take Cash, Visa or Master Card Payment, no refound upon payments made.

Cancellation Policy

Cancellations must be received no later than 24 hours prior to the scheduled property shoot via email; cancelling within 24 hours of business day (Monday- Friday 9am-5pm)a booked appointment is subject to a fee of $60/hourly rate will apply, house under 4000 sqft shooting is 1 hour, 3D, Floor plan and video services is 1 hour per each 1000 sqft.

Liability Policy

Client releases 360 of any and all damage, loss, or injury that may result f rom work on the property.

Booking & Payment

Client agrees to pay a booking deposit of $60 in order to secure a booking /appointment with 360 on a set date and time; the remaining balance is to be paid once services are completed at the house and before 360 sending out any digital files to the clints. 360 will send client completed work upon full payment. 360 accepts: credit card or email money transfer. Deposit must be made prior to the shoot. Client is responsible for any transaction or bounce fees that may arise.

Floor Plans & Virtual Staging

2d and 3d floor plans and virtual stages are intended for graphical purposes only and are not intended to provide any specific information. Sizes, scales, and dimensions are approximate. Actual usable floor space may vary f rom specified floor area calculations. E. & O. E. 360 will use its discretion in designing both 2d and 3d plans (including layout, text, furniture, scale, colors, and any other features related to floor plans). Custom changes will be billed at $80/hr.

Hosting

All of our virtual tour link and 3D Matterport jobs are hoted for one year from the day they made.  If you need to host them longer than one year, please contact us before the expire date.